FAQ’s – Pace Pneumatics

 Q1: Where is your company, factory or trading company?

Our Company (NingBo Pace Pneumatics Co., Ltd.) located in NingBo City, China, Nearby Ningbo port, the second largest port in China, convenient transportation and low cost, convenient for customers to visit our factory, nearby ShangHai City about 200km distance.

Of course, We are a Chinese reliable manufacturer and specialized in producing pneumatic fittings, air fittings, air line fittings, DOT push to connect air brake fittings, push in fittings, air hose etc. pneumatic components.

 Q2: Do the Products you sell include any warranty?
Yes, All of the prodcuts are warranted by us, unless specified otherwise. All warranties are included with your order. If you have any products quality questions or wrong items purchased, please email to us or can have a all 86 153 8724 5124 to speak to a Customer Service representative.
 Q3: Does Pace Pneumatics match prices against competitors?
At the same level of products quality, Price-Match Guarantee:

We’re confident our prices are the lowest. We’re so confident, if you find a lower price – We will match it: Simply fill out the form provided on all product pages, an representative will contact you shortly. Price Matches may only be honored on identical items (ie. same size, color, material, etc.). We reserve the right to disallow any price match as we see fit.

 Q4: How does your factory do regarding quality control?
Our products are mainly exported to Europe and North America market. Precision manufacturing and professional customization are PACE PNEUMATICS production characteristics. We control strictly in every step: choosing best material for our products, such as HP59-1 for our brass fitting, Automatic CNC manufacturing, and 100% test for air pressure and inspection for product appearance. Pace Pneumatics—Global quality, Exclusive customization.
 Q5: If your company can supply free samples to check quality and dimension? How can I get them?
We are honored to offer samples to you when the prices are confirmed. Samples are free, however, the freight cost should be collected by customer. If sample quantity is more than our regular one, we will extra collect sample cost.
 Q6: What’s your regular delivery time?
For regular products, we keep them in stock. can be sent out within 2 days. For some items which are not in our stock, the delivery time will be 3-15 days. we can meet the quickest shipment according to customers’ requirement.
 Q7: What’s your regular payment term?
1. Order amount <$5,000, the payment term is 100% TT in advance

2. Order amount $5,000 ~ $10,000, the payment term is 50% TT in advance, 50% before shipment once goods ready.

3. Order amount > $10,000,  the payment term is 50% TT in advance, 50% against the copy of BL

 Q8: How can I place an order to your company?

All of Pace Pneumatics products have part # and pictures, you can compile an order list with Pace part # and send purchase order by email to us or by Fax 86 574 8724 5124, our sales team will reply confirming with signed proforma invoice.

A crossover compatable can help distributors and end-users to cross with SMC, FESTO, PARKER, LEGRIS, NORGREN:

Metric Tube composite pneumatic fittings

Inch Tube composite pneumatic fittings

Ordering and Processing:

There are two ways to order.

By Email: emma@china-pace.com

By Fax: 86 574 8724 5124

Please provide your e-mail address for most efficient correspondence and to receive your order confirmation notice. Custom order parts must be ordered by email, before facsimiling an order to us, please inform us firstly.

 Q9: Why do you choose Pace Pneumatics as your long term supplier?
Competitive price, excellent and stable quality, professional service team, fast delivery, big support for you to win more orders.
 Q10: Is there any Certificate for your pneumatic fittings and DOT push to connect fittings?
 ROHS Certificate approved from DEKRA Testing and Certification Ltd. (Germany)
 DOT Certificate Approved by NHTSA (Org Name: ORG12104)